Refund policy
1. Overview
This Returns and Refund Policy applies to all purchases made through Yes Please.
We are committed to ensuring that all products supplied are of acceptable quality and match their description. Where this is not the case, customers are entitled to a remedy in accordance with Australian Consumer Law.
2. Faulty, Damaged or Incorrect Items
If a product arrives faulty, damaged, or not as described, you are entitled to a return, refund, or replacement.
To initiate a claim, please contact us as soon as possible after receiving the product, ideally within 14 days, and provide:
- your order number
- a description of the issue
- clear photographic evidence where applicable
Once reviewed, we will advise the appropriate resolution. This may include a replacement, refund, or other remedy as required.
3. Change of Mind
If you change your mind, you may return an item within 30 days of delivery for store credit or an exchange.
To be eligible, the item must be unused, in its original condition, and returned in its original packaging. Return shipping for change-of-mind returns isn't covered. Once we receive and inspect the item, we'll issue store credit or arrange your exchange.
4. Return Conditions
Where a return is approved:
- items must be returned in their original condition and packaging
- items must not be used, damaged, or altered after delivery (unless the issue relates to a fault)
Return instructions will be provided once your request has been assessed.
5. Refunds
Approved refunds will be processed to the original method of payment.
Please allow a reasonable processing time for funds to appear, depending on your financial institution.
6. Shipping Costs
Shipping costs are non-refundable unless the item is confirmed to be faulty, damaged, or not as described.
Where a return is required due to an error on our part, return shipping costs will be covered or reimbursed.
7. Delivery Timeframes
We deliver Australia wide. Orders are typically delivered within 7 to 12 business days depending on location.
Delivery timeframes are estimates and may vary due to factors outside our control.