Refund policy
1. Overview
This Returns and Refund Policy applies to all purchases made through Yes Please.
We are committed to ensuring that all products supplied are of acceptable quality and match their description. Where this is not the case, customers are entitled to a remedy in accordance with Australian Consumer Law.
2. Faulty, Damaged or Incorrect Items
If a product arrives faulty, damaged, or not as described, you are entitled to a return, refund, or replacement.
To initiate a claim, you must contact us within 14 days of receiving the product and provide:
- your order number
- a description of the issue
- clear photographic evidence where applicable
Once reviewed, we will advise the appropriate resolution. This may include a replacement, refund, or other remedy as required.
3. Change of Mind
We do not accept returns for change of mind.
Customers are encouraged to review product descriptions carefully before placing an order. If you are unsure about a product, please contact us prior to purchase.
4. Return Conditions
Where a return is approved:
- items must be returned in their original condition and packaging
- items must not be used, damaged, or altered after delivery (unless the issue relates to a fault)
Return instructions will be provided once your request has been assessed.
5. Refunds
Approved refunds will be processed to the original method of payment.
Please allow a reasonable processing time for funds to appear, depending on your financial institution.
6. Shipping Costs
Shipping costs are non-refundable unless the item is confirmed to be faulty, damaged, or not as described.
Where a return is required due to an error on our part, return shipping costs will be covered or reimbursed.
7. Delivery Timeframes
We deliver Australia wide. Orders are typically delivered within 7 to 12 business days depending on location.
Delivery timeframes are estimates and may vary due to factors outside our control.