Shipping policy

1. Overview

This Shipping Policy applies to all orders placed through Yes Please.

We aim to provide clear and reliable delivery across Australia.

We offer:

Shipping costs are displayed at checkout before payment is completed and are subject to change.

We currently deliver within Australia only.

Orders are processed after payment has been confirmed.

Please allow a reasonable processing time before dispatch.

Orders are typically delivered within 7 to 12 business days depending on your location.

These timeframes are estimates only and may vary due to factors outside our control, including courier delays and peak periods.

Where available, tracking information will be provided once your order has been dispatched.

Some orders may be fulfilled from different suppliers or locations.

As a result, items within the same order may arrive separately and at different times.

While we aim to deliver within the stated timeframes, delays may occur due to:

We appreciate your patience in these circumstances.

Customers are responsible for ensuring that shipping details are accurate at the time of purchase.

We are not responsible for delays or failed delivery resulting from incorrect or incomplete address information.

If your order has not arrived within a reasonable timeframe, please contact us.

We will investigate with the relevant courier or supplier and work towards a resolution.

For any shipping-related enquiries, please contact us via the Contact page on our website.